Raymond Policy


The Raymond Sites are protected by applicable copyright laws. Accordingly, you may not copy, distribute, modify, post or frame-in the Raymond Sites, including any text, graphics, video, audio, software code, user interface design or logos.

Unless you and Raymond have agreed otherwise, links from another web site to a Raymond Site must resolve to the top-level homepage of a Raymond domain (e.g., www.raymond.in).

In order to avoid confusion if you do link from another web site to a Raymond top-level homepage, your web site, and the link itself, may not suggest that Raymond endorses, sponsors or is affiliated with any non-Raymond web site, entity, service or product, and may not make use of any Raymond trademarks or service marks other than those contained within the text of the link.


The Raymond Sites include general news and information, commentary, quotes, and other subjects. Some of that content is supplied by companies that are not affiliated with Raymond ("Third Party Content"). Most Third Party Content is available through framed areas or through hyperlinks to third party web sites, and its source is clearly and prominently identified.

Although Third Party Content may be framed-in on the Raymond Sites or available through a link to a third-party site, Raymond does not prepare, edit, or endorse Third Party Content. Raymond therefore does not guarantee its accuracy, timeliness, completeness or usefulness, and is not responsible or liable for any content, advertising, products, or other materials on or available from third party sites. You will use Third Party Content only at your own risk.

In order to comply with applicable laws and regulations, Raymond may at times exclude content with respect to securities of issuers which are the subject of public offerings made available to Raymond, or otherwise.


Ownership Information presented on this website & the listed linked websites on this webpage, is the ownership of Raymond Limited unless otherwise indicated.


This website has many links to other websites, including other group companies in Raymond Limited. When you link to another site, you are still subject to the Disclaimer, Liability & Ownership Notice as published on this website.


This website and the other linked websites and the information they contain are provided on the public domain by Raymond Limited and its affiliates.

This system is monitored to ensure proper operation, to verify the functioning of applicable security features, and for comparable purposes. Anyone using this system expressly consents to such monitoring. Raymond Limited Customers, Partners, Affiliates & Visitors interested in viewing Raymond Limited Public information are advised to use only listed websites, as published/linked officially through this website. Any ambiguity created on the internet due to similar domain, firm, corporation or context names; registered by third party/s to create ambiguous web presence so as to confuse the viewer/visitor; does not constitute endorsement, recommendation, or favoring by Raymond Limited

Unauthorized attempts to use the same/similar trade, firm or corporation names to register other websites so as to create ambiguity or for illegal/unauthorized purposes & to modify any information stored on this system, to defeat or circumvent security features, or to utilize this system for other than its intended purposes are prohibited and may result in criminal prosecution.


We make no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents of this website and expressly disclaim liability for errors and omissions in the contents of this website. No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given with respect to the contents of this website or its hyperlinks to other Internet resources.

Reference in this website to any specific commercial products, processes, or services, or the use of any trade, firm or corporation name is for the information and viewing convenience of the public.


  1. The customer can place request of alteration only for garment stitched through www.raymoncustomtailoring.com

  2. Any Alteration request has to be placed through the customer dashboard for the finished garments delivered by www.raymondcustomtailoring.com

  3. Addition of styles, trims, artwork etc shall not be entertained in case of Alteration

  4. It would take 7 working days from the date of alter measurement to deliver the finished garment to the customer

  5. Lifetime warranty on alteration would be applicable only if

    • The garment was tailored by www.raymondcustomtailoring.com

    • Reduction of garment size is requested by the customer

    • The garment is not damaged

    • There is viability in the requested alteration

  1. We offer free shipping within India on all products

  2. The shipping charges, octroi and other taxes will be borne by Us;

  3. We currently ship products only within India;

  4. We ship on all days between Monday to Saturday excluding public holidays;

  5. We will strive to ensure that We deliver the orders as fast as possible and strive to deliver the order within 10 working days from the date on which the order is placed.

  6. In case of alteration, it would take us 7 working days to deliver the finished garment after alteration measurement has been taken

  7. Kindly note that the standard shipping timelines would not apply during sale/promotion periods;

  8. Currently, each order may be shipped only to a single destination address. If You wish to ship products to different addresses, You shall need to place multiple orders specifying such addresses

  9. While We endeavour to promptly ship out every order that has been successfully placed, there are certain situations where We might be required to cancel Your order. Some of the situations that may result in Your order being cancelled. These situations include (but are not limited to):

    1. Product(s) no longer being available or being temporarily out of stock

    2. Limitations on quantities available for purchase

    3. Inaccuracies or errors in product or pricing or promotion information

    4. Problems identified by our credit and fraud avoidance department

    5. Inaccurate or insufficient delivery details

    6. Non-serviceable locations


  1. A customer shall be entitled to a refund only if the customer has paid Service Charges to Raymond for the Order at the time of completing the appointment and only in the event of any of the following circumstances:

    • Cancelling your order due to your delivery location following outside our serviceable areas or due to a defect in the fabric (in such case we will return the unstitched fabric to you);

    • Cancelling the order at the time of confirmation due to unavailability of vendors to process your order;

    • Any damage to the material to be stitched due to an action attributable to us. In addition to the refund of service charges, our maximum liability will be INR. 750/- for a shirt and/or INR 1000/- for a trouser and INR 1500/- for a Jacket. Our liability towards the Order will be closed on refunding/paying the above amounts to you;

    • In case of any defect in the material observed by you on delivery, you shall inform us about the same within 7 days of receipt and return the garment to us for our inspection by our Team. If our team is of the opinion that the defect in the garment is due to an act attributable to us, Our liability is limited to the maximum extent of INR. 750/- for a shirt and INR 1000/- for a trouser. In case the customer has bought fabric from Raymondcustomtailoring.com, Any damage to the material to be stitched due to an action attributable to us. In addition to the refund of service charges, our maximum liability will be selling price for the fabric. Our liability towards the Order will be closed on refunding/paying the above amounts to you;

    • An Alteration request should be placed through the portal or through the customer care within 7 days of the receipt of the garment. In such scenario, a Raymond authorized personnel will visit you to inspect the defect in stitching or material and would take appropriate measures to rectify the error. If the defect does not get resolved after two (2) iterations then the customer is entitled to full refund as per point (c) and (d) above. Any alteration request places post 7 days of the receipt of the garment would not be entitled to refund.


  1. As a general rule, you shall not be entitled to cancel your order once you have received confirmation of the same.

  2. In case you cancel your order within 1 day of your payment, a cancellation fee of Rs. 150 will be due and payable by you;

  3. In the unlikely event we are unable to deliver stitching service to you, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. If we had picked up the materials from you to stitch, we shall deliver the same back to you at no additional cost in case the order is cancelled. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.

  4. We reserve the sole right to cancel your order in the following circumstance, without incurring any liability for doing so:

    • In the event of the designated address following outside the serviceable area offered by us.

    • The material/fabric provided by you is defective or in the opinion of our tailors cannot be converted to a garment;

    • Failure to contact you by phone or email at the time of confirming the order booking.

    • Failure to deliver your order due to lack of information, direction or authorisation from you at the time of delivery; or

    • Failure due to reasons beyond our control or Force Majeure conditions;

    • Termination of this agreement due to any breach by you at the sole option of Raymond Ltd.

Refer a Friend


  1. Start earning, login to the website www.raymondcustomtailoring.com
  2. Go to the Refer & Earn section  and share your unique referral link with your friends using any social channel of your choice.
  3. Your friends would need to sign up on the website and place a successful order. You will earn 400 Style Points. Your friends will get a free stitching.
  4. When you have five (5) successful referrals you earn 1250 Fabric points which you can redeem for buying fabric


  1. This program is applicable for transaction through the website www.raymondcustomtailoring.com only, hereinafter referred to as "Website". This program is not valid for ‘The Raymond Shop’ across the country

The Refer and Earn Program is only valid for new customer sign ups

  1. Your friends must not have used our service already before
  2. The Email ID and/or phone number through which the friend signs up at the website, must not have been used for signing up with the website earlier
  3. The mobile number provided by the friend to receive the OTP must not have been used to sign up earlier.
  4. The mobile number provided by the friend to receive the OTP must be an Indian mobile number as this program is not valid for users based out of India.
  5. If your friends use someone else's referral link, the person whose link was used would get benefits, even though you had referred them first.
  6. Style points earned through referral program will fall under Style points in the ‘My Points’ section. Style points can be redeemed only for stitching charges
  7. Fabric points earned through referral program will fall under Fabric points in the ‘My Points’ section. Fabric points can be redeemed only for Fabric charges
  8. Points earned using the referral program will have a validity of 150 days from the date of credit. If unutilized, it will cease to exist and will not be renewed under any circumstances.
  9. Points earned using the referral program cannot be withdrawn into any of the payment instruments like Bank account, Credit Card, Debit Card etc.

How much Points can you earn through Refer and Earn program?

  1. You can earn 400 Style points per person you refer and there are no limits to number of style points you can earn.
  2. You can earn 1250 Fabric points for 5 successful referrals
  3. On download, your friends (first time users) will earn Rs. 800 bonus cash instantly in Style Points after successful login or sign up.
  4. You can refer any number of people.
  5. In case the Point is not credited to your ‘My Points’ section, please write to care@raymondcustomtailoring.com

Points validity and conditions

  1. Validity of points earned through the referral program will be 150 days from the day the point is credited to the ‘My Points’ section
  2. When a customer makes a booking using their Points, in the event of cancellation of the booking, the Points used shall be credited back to his ‘My Points’ section.
  3. Points cannot be transferred to your bank account. Additionally, Points across multiple accounts cannot be combined into a single account.
  4. Usage conditions of Points may change at the discretion of Raymond Ltd at any point in time.

Sharing referral links to personal contacts only

  1. Your unique referral links should only be used for personal and non-commercial purposes. You cannot distribute/publish your unique referral link where there is no reasonable basis for believing that most of the recipients are personal friends (such as coupon websites, forums, Wikipedia etc.)

Termination and change

  1. Raymond Ltd reserves all rights to change the amounts conferred under Refer and Earn program at any point in time.
  2. Raymond Ltd may suspend or terminate the Refer and Earn program or any user's ability to participate in the program at any time for any reason at their discretion. Points earned as a result of fraudulent activities will be revoked and deemed invalid.
  3. Raymond Ltd may suspend or terminate the lifetime warranty anytime or any user's ability to avail this policy at any time for any reason at their discretion.

Update to the Terms and Conditions

  1. Raymond Ltd reserves the right to amend these terms and conditions at any time without any prior notice. Modifications of these terms will be effective from the time they are updated in the Terms and Conditions or Policy section.