Terms & Conditions

LAST REVISION: 02/03/2017

If you do not agree to these Terms of Use, you may not use the Services.

By using the Services, you signify your acceptance to the Terms of Use and Privacy Policy (being hereby incorporated by reference herein) which takes effect on the date on which you use the Services, and create a legally binding arrangement to abide by the same. The Services is operated and owned by RAYMOND LIMITED (hereinafter referred to as "Raymond Limited ", "we", "us" or "our"), a company registered under the Indian Companies Act, 1913.



  1. This Terms of Service Agreement (the "Agreement") governs your use of this website, RaymondCustomTailoring.com (the "Website"), Raymond Ltd reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised Agreement on this Website. Raymond Ltd will alert you that changes or revisions have been made by indicating on the top of this Agreement the date it was last revised. The changed or revised Agreement will be effective immediately after it is posted on this Website. Your use of the Website following the posting any such changes or of a revised Agreement will constitute your acceptance of any such changes or revisions. Raymond Ltd encourages you to review this Agreement whenever you visit the Website to make sure that you understand the terms and conditions governing use of the Website. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with Raymond Ltd for other products or services. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the Website. If you would like to print this Agreement, please click the print button on your browser toolbar.

Terms of Offer: This Website offers certain services as set out hereinafter in the areas more specifically mentioned on the website (“Service Areas”) .. By placing an order for the services through this Website, you agree to the terms set forth in this Agreement.


  1. To avail of the services you have to (i) register on the website by creating an account (“Member Account”) (ii) log into the Member Account (iii) chose the serviceable area where you want the services to be provided to you (iv) place the request for required services.

  2. We will create your Member Account for your use of the Services based upon the personal information you provide to us. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete.

  3. We process information about you in accordance with our Privacy Policy. You hereby grant to us an irrevocable, royalty-free, worldwide, assignable, sub-licensable licence to use any material which you submit to us on the Services for the purpose of use on the Services or for our generally marketing (by any means and in any media, including, but not limited to, on our website or in our journals) our services. You agree that you waive your moral rights to be identified as the author and we may modify your submission

  4. We reserve the right to suspend or terminate your Member Account and your access to the Services if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete.

  5. You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Member Account, whether or not you have authorized such activities or actions. You will immediately notify us of any unauthorized use of your Member Account.

  6. Services availed by you from the Services are intended for your personal use and you represent that the same are not for resale or you are not acting as an agent for other parties.

  7. Content; Intellectual Property; Third Party Links: In addition to making Products/Services available, this Website may also offer information and marketing materials. This Website may also offer information, both directly and through indirect links to third-party websites. Raymond Ltd does not always create the information offered on this Website; instead the information is often gathered from other sources. To the extent that Raymond Ltd does create the content on this Website, such content is protected by intellectual property laws of the India, foreign nations, and international bodies. Unauthorized use of the material may violate copyright, trademark, and/or other laws. You acknowledge that your use of the content on this Website is for personal, noncommercial use. Any links to third-party websites are provided solely as a convenience to you. Raymond Ltd does not endorse the contents on any such third-party websites. Raymond Ltd is not responsible for the content of or any damage that may result from your access to or reliance on these third-party websites. If you link to third-party websites, you do so at your own risk

  8. Use of Website: Raymond Ltd is not responsible for any damages resulting from use of this website by anyone. You will not use the Website for illegal purposes. You will (1) abide by all applicable local, state, national, and international laws and regulations in your use of the Website (including laws regarding intellectual property), (2) not interfere with or disrupt the use and enjoyment of the Website by other users, (3) not resell material on the Website, (4) not engage, directly or indirectly, in transmission of "spam", chain letters, junk mail or any other type of unsolicited communication, and (5) not defame, harass, abuse, or disrupt other users of the Website

  9. License: By using this Website, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Website in connection with your normal, noncommercial, use of the Website. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from Raymond Ltd or the applicable third party (if third party content is at issue)

  10. Posting: By posting, storing, or transmitting any content on the Website, you hereby grant Raymond Ltd a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world. Raymond Ltd does not have the ability to control the nature of the user-generated content offered through the Website. You are solely responsible for your interactions with other users of the Website and any content you post. Raymond Ltd is not liable for any damage or harm resulting from any posts by or interactions between users. Raymond Ltd reserves the right, but has no obligation, to monitor interactions between and among users of the Website and to remove any content Raymond Ltd deems objectionable, in Raymond Ltd 's sole discretion.

  11. Customer Solicitation: Unless you notify our third party call center reps or direct Raymond Ltd sales reps, while they are calling you, of your desire to opt out from further direct company communications and solicitations, you are agreeing to continue to receive further emails and call solicitations from Raymond Ltd and its designated in house or third party call team(s).

  12. Opt Out Procedure: We provide 3 easy ways to opt out of from future solicitations. 1. You may use the opt out link found in any email solicitation that you may receive. 2. You may also choose to opt out, via sending your email address to: care@raymondcustomtailoring.com.

  13. You may send a written remove request to

    Raymond Ltd., Mahindra Towers, 2nd Floor, B Wing, Pandurang Budhkar Marg,Worli, Mumbai - 400018. India

  14. Proprietary Rights: Raymond Ltd has proprietary rights and trade secrets in the services. Raymond Ltd also has rights to all trademarks and trade dress and specific layouts of this webpage, including calls to action, text placement, images and other information.


  1. We are offering an online platform to place your order for stitching of your garments within the serviceable area more specifically set out in the website. Our stylist will visit your residence/office/location of your choice on the appointment date and time, take your measurements, pick up your material. The garment will be stitched at our authorised tailoring centres, as per your measurements and will be delivered to you at your doorstep.

  2. The Services allows you to place stitching service orders and we will, subject to the terms and conditions set out herein, deliver the same to you within the serviceable area.

  3. You understand that any order that you place shall be subject to the restrictions and limitations set out in this Terms of Use including, but not limited to serviceable areas.

  4. As a general rule, all stitching service orders are treated as confirmed.

  5. However, upon your successful completion of booking an order, we may call you on the telephone or mobile number provided to confirm the details of the order, the price to be paid and the estimated delivery time. For this purpose, you will be required to share certain information with us, including but not limited to (i) the first and last name (ii) mobile number (iii) material pick-up address and (iv) email address. It shall be your sole responsibility to bring any incorrect details to our attention.

  6. In addition to the foregoing, we may also contact you by phone and / or email to inform and confirm any change in the order, due to availability or unavailability or change in price of the order. At this time any change or confirmation of the order shall be treated as final and you will receive an email confirming the change in order. It is clarified that in the event you are unavailable on the phone at the time we are confirming the order, we will cancel your order and the provisions of the cancellation and refund policy below shall be applicable.

  7. Alteration: Lifetime warranty on alteration would be applicable only if reduction of garment size is requested by the customer


  1. The Service Fee for the services will be as follows :-

  2. Service Tax: If you use services, you will be responsible for paying any applicable Service Tax

  3. Any applicable Tax: If you use services, you will be responsible for paying any other applicable taxes as per the laws of the land

  4. The Service Fee will be payable to the Stylist who will be visiting you at the appointed time to take measurements and pick up the material for stitching. The Stylist will issue a valid and proper receipts for amounts received by him;

  5. You can pay by cash or credit card or debit card. In the case of credit card or debit card payments please note that we cannot control any amount that may be charged to you by your bank related to our collection of the total amount, and we disclaim all liability in this regard.

  6. In connection with your order, you will be asked to provide customary billing information such as name and billing address. You agree to pay us for any confirmed bookings in accordance with these Terms by one of the methods as described above.

  7. Within 24- 48 hours our customer clarification team may get in touch with you to clarify the order request, in case we are not able to reach you, our team will try reaching out to you for next 3 days from the first attempt made to reach you and if we are still not able reach you and clarify the order. Then we will be initiating return on the order.


  1. As a general rule, you shall not be entitled to cancel your order once you have received confirmation of the same.

  2. In case you cancel your order when the stylist visits you at your appointed place or you do not remain present at the appointed time or any mutually decided revised appointed time, a cancellation fee of Rs. …….. will be due and payable by you;

  3. In the unlikely event we are unable to deliver stitching service to you, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. If we had picked up the materials from you to stitch, we shall deliver the same back to you at no additional cost in case the order is cancelled. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.

  4. We reserve the sole right to cancel your order in the following circumstance, without incurring any liability for doing so:

    • In the event of the designated address following outside the serviceable area offered by us.

    • The material/fabric provided by you is defective or in the opinion of our tailors cannot be converted to a garment;

    • Failure to contact you by phone or email at the time of confirming the order booking.

    • Failure to deliver your order due to lack of information, direction or authorisation from you at the time of delivery; or

    • Failure due to reasons beyond our control or Force Majeure conditions;

    • Termination of this agreement due to any breach by you at the sole option of Raymond Ltd.

  5. Delays in delivery: Although we mention the delivery time of 10 working days, it is strictly on best effort basis. If there is a delay in delivery we will not be liable for any damages or compensation for the same.


  1. You shall be entitled to a refund only if you have paid Service Charges to us for the Order at the time of placing your order on the Services and only in the event of any of the following circumstances:

    • cancelling your order due to your delivery location following outside our serviceable areas or due to a defect in the fabric (in such case we will return the unstitched fabric to you);

    • Cancelling the order at the time of confirmation due to unavailability of vendors to process your order;

    • Any damage to the material to be stitched due to an action attributable to us. In addition to the refund of service charges, our maximum liability will be INR. 750/- for a shirt and INR 1000/- for a pant. Our liability towards the Order will be closed on refunding/paying the above amounts to you;

    • In case of any defect in the material observed by you on delivery, you shall inform us about the same within …… days of receipt and return the garment to us for our inspection by our Team. If our team is of the opinion that the defect in the garment is due to an act attributable to us, Our liability is limited to the maximum extent of INR. 750/- for a shirt and INR 1000/- for a pant.


  1. You agree and acknowledge that we shall not be responsible for:

    • Any defect in the garments due to any reason attributable to the quality of the fabric provided to us for stitching;

    • Any misfit in the garment due to a change/alteration in the measurements provided by you;

  2. You understand that delivery periods quoted to you at the time of confirming the order is an approximate estimate and may vary. We will not be responsible for any delay in the delivery of your order.

  3. Your order will be only delivered to the address designated by you at the time of placing the order on the Services. We reserve the right to cancel the order, in our sole discretion, in the event of any change to the place of delivery and you shall not be entitled to any refund for the same. Delivery in the event of change of the delivery location shall be at our sole discretion.

  4. You shall undertake to provide adequate directions, information and authorisations to accept delivery. In the event of any failure to accept delivery, failure to deliver within the estimated time due to your failure to provide appropriate instructions, or authorisations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you and you shall not be entitled to any refund for the same. Our decision in relation to this shall be final and binding.

  5. You understand that our liability ends once your order has been delivered to you.


  1. The services may be under constant upgrades, and some functions and features may not be fully operational

  2. You acknowledge that third party services are included in the services. We may have formed partnerships or alliances with some of these third parties from time to time in order to facilitate the provision of certain services to you. However, you acknowledge and agree that at no time are we making any representation or warranty regarding any third party's services nor will we be liable to you or any third party for any consequences or claims arising from or in connection with such third party including, and not limited to, any liability or responsibility for, death, injury or impairment experienced by you or any third party. You hereby disclaim and waive any rights and claims you may have against us with respect to third party's / vendors services.

  3. In no event will we be liable for any direct or indirect damages including without limitation any incidental, special, consequential or exemplary damages, and/or damages resulting from loss or profit resulting from any services provided by us whether based on warranty or contract and whether or not we are advised of the possibility of such damages.

  4. Your use of this website is at your sole risk. The website is offered on an "as is" and "as available" basis. Raymond ltd. Expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement with respect to the website content, or any reliance upon or use of the website content

  5. Without limiting the generality of the foregoing, raymond ltd makes no warranty

    • That the information provided on this website is accurate, reliable, complete, or timely.

    • No advice or information, whether oral or written, obtained by you from this website will create any warranty not expressly stated herein.

    • Regarding any services purchased or obtained through the website.


  1. Definitions :-

    • ‘Intellectual Property Rights’ shall mean any right that is or may be granted TO Raymond Limited including but not limited to patents, copyrights, designs, art work, trade dress, trade names, Trademarks, service Trademarks, logos, brand name and other distinctive brand features or business identifiers, technical information and equivalents of the foregoing and all other intellectual property rights whatsoever whether registered or unregistered, including rights in any applications or registrations for any of the foregoing and their respective renewals, continuations and extensions in any state, country or jurisdiction.

    • “Trademark” shall mean and includes trade name, trade mark(s), copyright(s), symbol(s), logo(s) or the word(s) “Raymond” Or “Raymond Custom Tailoring” and / or any other name used and belonging to the Company, its affiliates and group companies.

  2. The stitched garment provided to you shall bear the tag of “Raymond Custom Tailoring” (which is the trademark owned by Raymond Limited) in such manner and style and at such place at the sole discretion of Raymond Limited;

  3. YOU acknowledge that RAYMOND LIMITED is the owner of all rights in the Trademark/s and has the the exclusive right to use the Trademark, or any similar name or trademark, and that this Agreement is not to be construed as a license to use this Trademark/s;

  4. Notwithstanding anything contained herein, RAYMOND LIMITED does not grant any right, title, interest or license to the YOU over any of its Intellectual Property Right and/or its affiliates, group companies etc. (including but not limited to Trademarks) and the YOU shall not claim any such right, title, interest;

  5. YOU understands and agrees that any breach of this Clause will cause irreparable loss and/or harm to Raymond Limited and/or its affiliates, group companies etc, as the case may be and that in such case Raymond Limited and/or its affiliates, group companies shall be entitled for immediate, appropriate reliefs such as injunction, damages, costs as a matter of right and further such reliefs are without prejudice to other rights, remedies available to them under law and equity;


  1. Raymond limited’s entire liability, and your exclusive remedy, in law, in equity, or othwerwise, with respect to the website content and services and/or for any breach of this agreement is solely limited to the amount you paid, less shipping and handling, for services booked via the website.

  2. Raymond limited will not be liable for any direct, indirect, incidental, special or consequential damages in connection with this agreement or the services in any manner, including liabilities resulting from (1) the use or the inability to use the website content or services; (2) the cost of procuring substitute services or content; (3) any services obtained or transactions entered into through the website; or (4) any lost profits you allege.


You will release, indemnify, defend and hold harmless Raymond Ltd, and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys' fees and expenses, of third parties relating to or arising out of (1) this Agreement or the breach of your warranties, representations and obligations under this Agreement; (2) the Website content or your use of the Website content; (3) the use of the Services (4) any intellectual property or other proprietary right of any person or entity; (5) your violation of any provision of this Agreement; or (6) any information or data you supplied to Raymond Ltd. When Raymond Ltd is threatened with suit or sued by a third party, Raymond Ltd may seek written assurances from you concerning your promise to indemnify Raymond Ltd; your failure to provide such assurances may be considered by Raymond Ltd to be a material breach of this Agreement. Raymond Ltd will have the right to participate in any defense by you of a third-party claim related to your use of any of the Website content or Products/Services, with counsel of Raymond Ltd choice at its expense. You will have sole responsibility to defend Raymond Ltd against any claim, but you must receive Raymond Ltd prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the Website or Products/Services.


Raymond Ltd believes strongly in protecting user privacy and providing you with notice of Raymond Ltd 's use of data. Please refer to Raymond Ltd privacy policy, incorporated by reference herein, that is posted on the Website.


By using this Website or ordering Services, you acknowledge that you have read and agree to be bound by this Agreement and all terms and conditions on this Website.


  1. Force Majeure: Raymond Ltd will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott.

  2. Cessation of Operation: Raymond Ltd may at any time, in its sole discretion and without advance notice to you, cease operation of the Website and providing the Services.

  3. Entire Agreement: This Agreement comprises the entire agreement between you and Raymond Ltd and supersedes any prior agreements pertaining to the subject matter contained herein.

  4. Effect of Waiver: The failure of Raymond Ltd to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

  5. Governing Law; Jurisdiction: This Website originates from the Mumbai, Maharashtra. This Agreement will be governed by the Indian laws, Neither you nor Raymond Ltd will commence or prosecute any suit, proceeding or claim to enforce the provisions of this Agreement, to recover damages for breach of or default of this Agreement, or otherwise arising under or by reason of this Agreement, other than in courts located in Mumbai, Maharashtra, India. By using this Website or ordering Services, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this Agreement

  6. Termination: Raymond Ltd reserves the right to terminate your access to the Website if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Website and Raymond Ltd may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Website is terminated, Raymond Ltd reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the Website. This Agreement will survive indefinitely unless and until Raymond Ltd chooses, in its sole discretion and without advance to you, to terminate it.

  7. Domestic Use: Raymond Ltd makes no representation that the Website or Products/Services are appropriate or available for use in locations other than the serviceable area mentioned on the website

  8. Assignment: You may not assign your rights and obligations under this Agreement to anyone. Raymond Ltd may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.